Our Client - official representative of large international company which specializing in the field service solutions for the advertising industry is looking for "Support Analyst" in its team in Kyiv office. 

Requirements:

• 1+ year of experience on a relevant position;
• Excellent English (both written and spoken);
• Strong troubleshooting skills;
• Intermediate knowledge of T-SQL;
• Knowledge of Microsoft IIS; MSSQL or MYSQL;
• Good understanding of change process;
• Responsibility and self motivation;
• Willing to work Out of Hours where required, to be flexible and to be a team player.

Duties and Tasks:

• Processing clients' requests in Service Desk;
• Update and manage the Knowledgebase;
• Identify recurring incidents and find the permanent solution by liaising with developers;
• Cooperating with QA and system administrators if technical help is required for a client;
• Passing the feed-back to the management and developers;
• Being a part of support team and doing shifts on rotation (07:30 am to 12:00 midnight UK time);
• Being a part of support team on on call during evenings and weekends;
• Ensuring the system is up and running all the time at its peak performance, checking the
• backups are done correctly.

Company offers:

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• Western-style reward system;
• Paid over-time and part-time tasks;
• Paid sick days;
• 1 month of paid vacations;
• Medical insurance;
• 2 months of probation period;
• Salary - depending on experience and knowledge.

Please send your CV marked "Support Analyst" in the subject via e-mail office@apeironhr.com.ua, Julia

Tel.: (044) 227-44-63