от 17.12.2012Support Analyst
Компания:
Телефон:
8 044 227-44-63,
8 068 117-98-14
Регион:
Киев
Опыт работы:
От 2 лет
Образование:
Высшее
График работы:
Полный рабочий день

Our Client - official representative of large international company which specializing in the field service solutions for the advertising industry is looking for "Support Analyst" in its team in Kyiv office. 

Requirements:

  • 1+ year of experience on a relevant position;
  • Excellent English (both written and spoken);
  • Strong troubleshooting skills;
  • Intermediate knowledge of T-SQL;
  • Knowledge of Microsoft IIS; MSSQL or MYSQL;
  • Good understanding of change process;
  • Responsibility and self motivation;
  • Willing to work Out of Hours where required, to be flexible and to be a team player.

Duties and Tasks:

  • Processing clients' requests in Service Desk;
  • Update and manage the Knowledgebase;
  • Identify recurring incidents and find the permanent solution by liaising with developers;
  • Cooperating with QA and system administrators if technical help is required for a client;
  • Passing the feed-back to the management and developers;
  • Being a part of support team and doing shifts on rotation (07:30 am to 12:00 midnight UK time);
  • Being a part of support team on on call during evenings and weekends;
  • Ensuring the system is up and running all the time at its peak performance, checking the
  • backups are done correctly.

Company offers:

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  • Western-style reward system;
  • Paid over-time and part-time tasks;
  • Paid sick days;
  • 1 month of paid vacations;
  • Medical insurance;
  • 2 months of probation period;
  • Salary - depending on experience and knowledge.

Please send your CV marked "Support Analyst" in the subject via e-mail office@apeironhr.com.ua, Julia

Tel.: (044) 227-44-63

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