One of Ukraine’s leading financial services company is inviting talented and highly motivated systems (business) analyst to join our team working on a program of core business systems applications refactoring and development. Our core business system is a sophisticated all-around CRM solution with extended auxiliary functionality, which we aim to bring to next level of flexibility, scalability and efficiency.

Our development:

At this stage we have successfully completed development and refactoring of unified platform architecture (distributed software system) and a series of agent workplaces based on it. Currently we have a lined up pipeline of more than 30 development projects which relate to the following elements of our CRM system:

·         Agent workflow automation and action registration integrated with PBX systems

·         Supervisor, automated decision-making and caseflow management systems

·         Data parsing, cleansing, enrichment and quality management systems

·         Integration with variable data printing, SMS, IVR, e-mail campaigns functionality

·         Data warehouse with multiple reporting, analysis and monitoring features

·         Administrative, HR and financial accounting components

 

Samples from our project pipeline:

 

·         Develop three-tiered web-based multiuser agent module as an integral part of our CRM using unified workflow and architecture principles

·         Develop client-server data management system with uploading, search and processing functions (complex customizable, rule-driven data parsing, cleansing, enrichment and quality management algorithms)

·         Develop design of back office business process design and choose or evaluatea solution for automating

Professional Requirements:

 

·         Experience with business requirement gathering, analysis, project documentation preparation systems documentation. (Preferable BABOK v2 knowledge)

• Experience with development/ implementation or redesign of CRM, ERP or Call Center Systems. (Experience as analyst in customer service oriented projects will beadvantage)
• Several successfully completed projects will be an advantage. (Reference list may be required.)

·         Knowledge of project management methodologies and software development methodologies

·         Familiarity with the following technologies would be a plus:

 

•  
  • GUI: Mockups design in MS Visio or Blend
  • Business processes definition & design: BizAgi, Mind manager etc.
  • Languages: C#, SQL, XML/XSLT, base JavaScript, UML

 

General requirements:

 

·         Strong analytical skills

·         Result-oriented, hard-working, self-motivated

·         Good excel skills

·         Strong presentational skills

·         Good communication and interpersonal skills. Must be a team-player

·         Technical English is a must, fluent English is a plus

 

We offer:

 

• Full-time employment with project tasks prevalence
• Opportunity to try different roles within cross-functional project teams
• Professional development and career opportunities
• Competitive compensation with periodic review
• Financial stability (expanding business with Western management and investors)
• 24-day paid vacation, 100% paid sick leave
• As needed technology and business trainings
• Convenient office location in Kyiv center (5 minute walk from subway station)

 

Please send your CV marked «Systems (Business) Analyst» in the subject via e-mail sales@apeironhr.com.ua Olga

Tel.: (044) 227-44-63