Job Description:

We are happy to invite new interesting people to join our dynamic and progressive team and can guarantee you will be satisfied with our office conditions, excellent prospect of promotion and possibilities of financial growth we provide.

Our common practice is arranging trainings for the company staff to learn new technologies as they are introduced to the market, as well as English courses for people with various language levels.

In other words, you will never be bored!

We are looking for a highly motivated candidate experienced in and committed to the field of Technical Support. So if you are a team player with strong communication skills, experience in providing customer support and strong technical skills, having aptitude to troubleshoot issues, identify workarounds and solutions, as well as juggle several tasks at a time – you are the candidate we are looking for.

Responsibilities Include but not Limited to:

·         Processing clients' requests in Service Desk;

·         Updating and managing the Knowledgebase;

·         Identify recurring incidents and find the permanent solution by liaising with developers;

·         Cooperating with QA and system administrators if technical help is required for a client;

·         Passing the feed-back to the management and developers;

·         Being a part of support team and doing shifts on rotation (07:30 am to 12:00 midnight UK time);

·         Being a part of support team on on call during evenings and weekends;

·         Ensuring the system is up and running all the time at its peak performance, checking the backups are done correctly.

·         1+ year of experience on a relevant position;

·         Excellent English (both written and spoken);

·         Strong troubleshooting skills;

·         Intermediate knowledge of T-SQL;

·         Knowledge of Microsoft IIS; MSSQL or MYSQL;

·         Good understanding of change process;

·         Responsibility and self motivation;

·         Ability to learn new technologies and software quickly; 

·         Ability to multitask and prioritize between competing activities;

·         Willing to work Out of Hours where required, to be flexible and to be a team player;

·         Experience working in broadcast industry, video files processing/converting is also beneficial, but not essential.

Company is the leader in the sphere of service solutions for advertising and cross-media industry (TV, Radio, Print, Internet, outdoor, mobile) with offices based in Australia, United States, United Kingdom, Germany and 20 other locations. We are currently extending our Kiev team to develop and support our software solutions and projects.

The main business scope of the company covers huge corporations, such as Nokia, Procter and Gamble (P&G), Young & Rubicam (Y&R), TV channels, agencies and publishing houses all over the world.

The projects we are on can be described as distributed server, web and desktop applications, developed by means of ASP.Net, C#, QT, SQL, Java, Web Services, Ajax, Flash and compatible with OS Windows, Linux and Mac OS X.

Please send your CV marked “Technical Support Administrator, Senior for Yulia” in the subject via e-mail  office@apeironhr.com.ua Yulia,

Tel.: (044) 2274463.